Contact HDI Local Chapter – Motown for event and ticket information.

Looks like this event has already ended.

Check out upcoming events by this organizer, or organize your very own event.

View upcoming events Create an event

Leveraging ITIL to transform IT Help Desks to fully integrated Service

Friday, October 14, 2011 from 1:00 PM to 4:00 PM (ET)

Southfield, MI

Leveraging ITIL to transform IT Help Desks to fully integrat...

Ticket Information

Type End     Quantity
General Ended Free  
SHARE THIS EVENT

Event Details

Time: 1 - 4 PM (presentation will begin at 1:15)

Location: Stefanini Tech Team 27335W. 11 Mile Rd.  Southfield, MI 48033

Raffle Item: TBD

Summary: Leveraging ITIL to transform IT Help Desks to fully integrated Service

In this session we will discuss:

  • Self service capabilities to enable “shift left”
  • Integration of deskside support with the service desk
  • Use of remote infrastructure management / remote control tools to facilitate support from the service desk

Speaker: Jerry McElhone,Director, Business Development, Stefanini Tech Team
Scott Kessler, Solutions Architect, Stefanini Tech Team

Attendee List Sort by: Date | First Name | Last Name
Show More

When & Where



Stefanini TechTeam Global, Inc.
27335 W. 11 Mile Rd.
Southfield, MI 48033

Friday, October 14, 2011 from 1:00 PM to 4:00 PM (ET)


  Add to my calendar

Hosted By

HDI Local Chapter – Motown



The HDI Motown Chapter is a Community of technology service and support professionals that provides regular Opportunities for its members to network, exchange best practices and enhance their skills through sponsored training and relevant educational programs.

As a legal not-for-profit corporation, chartered in December 1999, we host monthly chapter meetings at varying locations around the Metro-Detroit area and also offer some members only training and networking opportunities.  All of our monthly chapter meetings are free and open to anyone working in or interested in the IT Service and Support industry.